Structure¶
Basic structures¶
Agent status¶
Agent’s status.
Status | Detail |
---|---|
AGENT_LOGGEDOFF | Agent is not logged in. |
AGENT_IDLE | Agent is logged in status idle. |
AGENT_ONCALL | Agent is logged in and now on call. |
Device state¶
Device’s state
State | Detail |
---|---|
UNKNOWN | Device is valid but channel didn’t know state. |
NOT_INUSE | Device is not used. |
BUSY | Device is in use. |
INVALID | Device is invalid. |
UNAVAILABLE | Device is unavailable. |
RINGING | Device is ringing. |
RINGINUSE | Device is ringing and in use. |
ONHOLD | Device is on hold. |